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Troubleshooting

What to check when a document will not upload, a section reports no evidence, or analysis seems stuck.

4 articles

When a section says there is no evidence

Usually it is a fact about the material. Sometimes it is indexing. Here is how to tell the difference in two minutes.

When a document will not upload

Size, format, protected files and network interruptions — what the rejection message means and what to do.

When analysis seems stuck

How long a run should take, what the states mean, and when it is worth re-running.

Getting support

How to raise a ticket that gets answered quickly, and what to send with it.