Where
Settings → Plan and billing holds your payment method, billing details and invoice history. Card payments are processed by our payment provider; card numbers never reach Percomb.
Invoices
Each invoice is downloadable as a PDF with your organization's billing details on it. If those details need to change — entity name, address, VAT or tax registration, a purchase-order reference your finance team needs on the document — update them before the next invoice is issued, since a reissue is slower than getting it right first.
Annual billing and invoicing off-card
Annual terms and invoice-based payment are available. Contact us through the contact form rather than trying to configure it in the app.
When a payment fails
- The workspace keeps working. You get a notice, and we retry.
- Nothing is deleted, and no report becomes unreadable, while a payment issue is being resolved.
- Repeated failure eventually drops the workspace to the minimal landing state, with the downgrade behavior described in Changing your plan — read-only over the limit, nothing destroyed.
The usual causes are an expired card, a billing address that does not match, or a bank declining a cross-border charge. Update the method and retry, or contact your bank if it declines again.
Questions about a specific charge
Raise a support ticket with the invoice number. Billing questions get answered by someone with access to the account, not from a template.